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UCSF Medical Center Again Named Best Hospital in San Francisco

Consumer Choice Award Recognizes U.S. Hospitals with Highest Quality

By Scott Maier

UCSF Medical Center has been named the 2014-15 Consumer Choice Award winner for San Francisco by National Research Corporation, which identifies hospitals across the United States that health care consumers choose as having the highest quality provided by the best clinicians.

Consumers rated UCSF Medical Center as the top choice for quality health care among all San Francisco hospitals. It has either won or shared the award for San Francisco every year since 2005-2006.

Winners, named in the Oct. 13 issue of Modern Healthcare magazine, are selected from the nation’s most comprehensive, nationwide consumer health care profile, Market Insights from National Research. Since 1996, National Research has awarded hospitals whose consumers have recognized them for providing quality health care services.

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“We are honored to receive the Consumer Choice Award, a signal of our ongoing commitment to providing the highest quality care to the people of San Francisco and beyond,” said Mark R. Laret, CEO of UCSF Medical Center and UCSF Benioff Children’s Hospitals. “We are appreciative that consumers hold UCSF in such high regard and are dedicated to improving our care every day. We especially are looking forward to building on this commitment when we open our new hospitals next year.”

The new UCSF Medical Center at Mission Bay will be uniquely designed to meet the needs of children, women and cancer patients – setting a world-class standard for patient- and family-centered health care, safety, sustainability and translational medicine. Opening Feb. 1, 2015, it includes UCSF Benioff Children’s Hospital, UCSF Bakar Cancer Hospital and UCSF Betty Irene Moore Women’s Hospital.

The Market Insights survey represents more than 290,000 households in the contiguous 48 states and the District of Columbia. From the surveyed households, hospitals named by consumers are analyzed and ranked based on Core Based Statistical Areas defined by the U.S. Census Bureau. The winning facilities are ranked the highest.

The Market Insights survey is the nation’s largest and most comprehensive study of its kind. Survey data were collected from Sept. 1, 2013, through the end of August 2014, and the study has a margin of error of plus-or-minus 0.2 percent at a national level.

“The complexity of health care has urged consumers to play much more of an integral role in their care decisions, which in turn, is prompting hospitals and health care systems to lead a proactive approach to brand awareness,” said Brian Wynne, National Research Vice President of Sales. “This year’s winners have done an exceptional job of representing their organizations in terms of high-quality care, improvement initiatives, and positive consumer perceptions and experiences.”

UCSF Medical Center is among the nation’s premier hospitals for the 13th consecutive year, ranking as the eighth best hospital in the country in the 2014-15 America’s Best Hospitals survey from U.S. News & World Report, and once again securing a spot among the top 10 hospitals nationwide.

UCSF is the nation's leading university exclusively focused on health. Now celebrating the 150th anniversary of its founding as a medical college, UCSF is dedicated to transforming health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It includes top-ranked graduate schools of dentistry, medicine, nursing and pharmacy; a graduate division with world-renowned programs in the biological sciences, a preeminent biomedical research enterprise and top-tier hospitals, UCSF Medical Center and UCSF Benioff Children's Hospitals.