Financial and Administrative Services Seeks Feedback on Its Services

By Thomas Richardson

Faculty, staff and students are invited to participate in a biannual customer satisfaction survey starting Oct. 27. UC San Francisco's Financial and Administrative Services (FAS) is seeking feedback on its services.

FAS provides a broad range of campus life, administrative and operational services to support the clinical, research and education missions at UCSF. Previous customer satisfaction surveys have resulted in real service additions and improvements.

Just a few of the changes that came from previous survey feedback and collaboration with the UCSF community over the past 18 months include:

  • New or Enhanced Systems and Services: Launched numerous business applications including MyReports, UPlan, eProposal, Spend Analytics and Docusign; implemented one common VoIP (voice over internet) telephone system to lower costs; created a data security compliance program; expanded audience for the Chancellor’s Concert Series through web streaming; opened a mini fitness center at Mission Center Building; and launched a new UCSF “Step It Up Challenge” to encourage employee wellness.
  • Enhanced Operations, Risk Management and Safety Programs: Improved Facilities Services work order efficiency and job status communication; achieved construction risk savings approaching $2 million through the University Controlled Insurance Programs;  collaborated with medical center and campus customers for transportation, public safety and delivery/pickup readiness for Mission Bay expansion; installed 72 “WarnMe” electronic display boards to enhance emergency communications; and provided medical and event-driven assistance to growing numbers of registered global health travelers.
  • Environmental Sustainability Enhancements: Expanded bicycle parking; installed Energy Star refrigerators in many campus housing units; implemented sustainable meeting practices in our conference centers; partnered with retailers to offer Smart Choice menu items; and implemented new delivery program to reduce vendor truck traffic; and certified offices and labs through LivingGreen Programs to save $300,000 in energy, water, and waste costs.

A survey email invitation will be sent on Oct. 27 to faculty, staff and students, as well as stakeholders from the UCSF Medical Center, UC Office of the President, and the community. The survey should take between 10 and 20 minutes, depending on the number of services used. 

As a token of appreciation for completing the survey, participants may enter a raffle to win one of 15 Amazon gift cards valued at $50 each. The survey will be open for feedback until Friday, Nov. 14.

FAS departments include: Audit Services, Budget and Resource Management, Campus Life Services, Campus Planning, Capital Programs, Controller’s Office, Office of Sustainability, Real Estate Services, Supply Chain Management, UCSF IT, UCSF Police Service, UCSF Program Management Office and UCSF Risk Management and Insurance Services.

Visit the FAS Website for more examples of service improvements inspired by customer feedback.