Financial and Administrative Services (FAS) is seeking opinions from the campus community on the diverse group of support services it provides – everything from fitness and recreation and landscaping to child care and campus information technology support.
Each year, FAS deploys a survey to faculty, staff and students to determine their level of satisfaction with the services they use. FAS launched the 2008 customer survey this week.
Members of the campus community will receive an invitation to participate in the survey via an email from Randy Lopez, interim vice chancellor for FAS. The survey is based on the four FAS customer service values spelled out in the acronym CARE, which stands for collaboration, accountability, responsiveness and efficiency.
As a token of FAS’ appreciation for participating in the survey, survey respondents will have an opportunity to enter into a raffle for one of 10 $75 VISA gift cards. The survey takes between 15 and 20 minutes to complete.
Survey responses provide valuable input on how and where FAS can improve services in support of the campus and its mission of advancing health worldwide™. Listed below are a few of the many improvement highlights, based on past input and feedback from FAS surveys:
• Launching of a Secure Data Environment for academic researchers to electronically store, access and manipulate sensitive clinical data used in their research;
• Expanding and improving wireless access to the campus network;
• Launching a campuswide leadership development initiative to cultivate a pipeline of diverse leaders;
• Revamping the University Store and its merchandise to be more attractive and responsive to customers’ needs; and
• Providing an online next shuttle lookup utility (“Next Shuttle”) and an online, real-time tracking system for evening and weekend shuttle services (“Shuttle GPS”), for efficient use of our campus shuttle system.
Past survey feedback also has led to more targeted improvements for specific populations, such as creating a more user-focused and user-friendly e-newsletter from the Controller’s Office, creating a bike access pass for Millberry Union Fitness Center visitors, implementing extramural funding post-award management training modules to help departments manage sponsored projects, extending hours of operation for security services at Mission Bay and Aldea Housing, and improving response time for requests to the Lock Shop for new keys.
“Big or small, these changes reflect the desire of FAS to refine and deliver services, based on your input,” says Lopez.
Questions regarding the survey may be directed via email to
[email protected].
