STRATEGIES, TACTICS AND METRICS

  1. Hire and retain the top health care providers
    1. Improve patient satisfaction by building accountability systems, developing leadership and enhancing employee and physician satisfaction by June 2013. Implement clinical enterprise-wide initiative to improve operations efficiency and clinical outcomes by June 2015.
    2. Develop proposal for a centralized candidate sourcing function for UCSF by June 30, 2014.
  2. Accelerate the translation of groundbreaking science into therapies for patients worldwide
    1. Improve existing clinical trials infrastructure. 
      • By June 30, 2012, begin implementation of key plan tactics for T1 Research across UCSF
      • By June 30, 2012, put in place one-stop portals for clinical trials information (OnCore and Clinical HUB)
    2. Identify and support industry partnerships that aid clinical and translational research. 
      • Finalize one or two new partnerships with the goal of increasing private funding of UCSF translational science by June 30, 2013.
    3. Provide a world-class patient experience
      1. Open UCSF Medical Center at Mission Bay and finalize plans for Parnassus and Mount Zion backfill project by June 30, 2015.
      2. Improve access to UCSF Medical Group specialty groups as measured by third available appointment.
      3. Implement Electronic Medical Record (APeX) by June 2012.
      4. Achieve top quartile in Quality, Safety and Patient Satisfaction metrics by June 30, 2015.