GOAL 1: Provide Unparalleled Care to Our Patients

STRATEGY: Hire and retain the top health care providers


1.  Improve patient satisfaction by building accountability systems, developing leadership and enhancing employee and physician satisfaction by June 2013.


2.  Implement clinical enterprise-wide initiative to improve operations efficiency and clinical outcomes by June 2015. 

Implementation underway
3.  Develop a proposal for a centralized candidate sourcing function by June 30, 2013. Completed

STRATEGY: Accelerate the translation of groundbreaking science into therapies for patients worldwide

1.  Improve existing clinical trials infrastructure.  
  • Implement key tactics by June 30, 2012.

Completed and work continues to optimize

  • Implement one-stop portals for clinical trials information (OnCore & ClinicalHUB)
Completed and work continues to optimize
2.  Identify and support industry partnerships that aid clinical and translational research.  
  • Finalize one or two new partnerships with the goal of increasing private funding of UCSF translational science by June 30, 2013.

STRATEGY: Provide a world-class patient experience

1.  Open Mission Bay Hospital and finalize plans for Mount Zion and Parnassus backfill. Construction plans on schedule

2.  Improve access to UCSF Medical Group specialty groups as measured by third available appointment. 

UC Care plan was implemented and open for enrollment by fall 2013
3.  Implement Electronic Medical Record (APeX) by June 2012.


Completed and work continues to optimize
4.  Achieve top quartile in Quality, Safety and Patient Satisfaction metrics by June 30, 2015.


On schedule