Providing Highest-Quality Care


Deliver highest-quality patient-centered care.


  • Provide high-quality, patient-centered care leading to optimal outcomes and patient satisfaction.
  • Improve access to care.
  • Set the standard for patient safety.


Ensure that clinical services are operated with a patient-centered focus.

UCSF contributes to worldwide improvements in health care by providing complex clinical care and lifesaving treatments based on groundbreaking medical discoveries, expanding global knowledge in science and medicine, and training future health care providers and scientists. As a result of a reputation of excellence, patient care services are increasingly in demand. UCSF must work to provide patient-centered services that include convenient clinic hours, information systems that allow patients to interact with clinical operations, culturally sensitive services, and educational materials and coordinated care across providers, among other efforts.

Expand clinical capacity to address immediate and long-term capacity needs.

UCSF Medical Center and UCSF Children’s Hospital operate at maximum capacity nearly every day. To increase capacity to meet growing patient demand, UCSF plans to:

  • Build a new medical center for children, women and cancer patients at Mission Bay by 2014;
  • Revitalize and rebuild Parnassus as a major clinical site; and
  • Develop a long-term plan for Mount Zion that is aligned with UCSF’s clinical enterprise mission.

Charge UCSF Medical Center and the clinical departments with joint responsibility and accountability for evidence-based quality and safety initiatives.

Consistently ranked a top 10 hospital by US News & World Report, UCSF Medical Center is committed to providing the safest and highest-quality care possible to patients. UCSF constantly refines its practices to meet the highest standards of care through experience as well as rigorous clinical research. UCSF should continue to stay at the cutting edge of health care by providing consistently reliable, evidence-based care to all patients.

Recognize and reward outstanding clinical care.

UCSF should demonstrate that providing top-notch patient care is highly valued, which will help with recruitment and retention of health care providers. UCSF should reward the contributions of clinical faculty for providing high-quality care, align their compensation with comparable markets, and provide them opportunities for teaching, research and other activities.

Identify the patient population needed to fulfill the missions of an academic medical center.

UCSF should develop and align department-specific plans with the medical center strategic plan and the UCSF Strategic Plan. UCSF should create a process to ensure that departmental and patient population-specific plans are aligned with institutional capacity and focus. UCSF also should enumerate the specific clinical programs and resources needed to support the clinical, research and educational mission in each department and program.